PRODUCTS:

• All products on site are new and unused and shipped in the same condition as received from the manufacturer or supplier.
• All technical information is on the product page and the customer has the right to request additional information prior to the purchase and not knowing the necessary details makes him fully responsible for any misunderstanding.
• The store must not add false images of the product or images processed in a way that makes them different from what they actually look.
• The colors of the products depend on the accuracy and settings of the display used in the display and any difference from the client side is considered outside the powers of the store is not entitled to object to it.

Shipping & Delivery:

• Shipping and delivery service is provided by the best companies in the region.
• The store makes sure that products and orders are packaged in a way that does not make them easily perishable.
• The store guarantees that the customer receives the products in a good and undamaged manner, even if the mistake is from the shipping company.
• All shipments from the store are tracked until they reach the customer.

Invoices:

To view the invoicing process on the website and the billing policy, please visit the Billing Policy page here.

Exchange and Returns:

You can view all the details regarding returns and exchanges by visiting the Returns & Exchanges section and clicking on this link.

Warranty Policy:

1. Warranty Details
Warranty information is clearly specified on the product page. If no warranty details are provided, the product is considered not covered by default. Customers are encouraged to confirm warranty terms directly with the store before making a purchase via available communication channels.

2. General Warranty Provisions
– Repair Timeframe: The maximum repair time for defects covered by the warranty is 14 days.
– Coverage: The warranty includes free repair or spare part replacement in cases of manufacturing defects but does not guarantee product replacement or refunds.

3. Warranty Exclusions
The warranty does not cover issues resulting from:
– Misuse or failure to follow product manual instructions and online activation guidelines.
– Physical damage such as fractures, strikes, cuts, or exposure to liquids, moisture, or extreme temperatures.
– Unauthorized repairs or maintenance by non-certified parties, or the use of unapproved spare parts.
– Deletion of operating system files, hard disk partitions, or damage caused by viruses.

4. Customer Responsibilities
– After one week of receiving the product, customers must either cover shipping costs to the store’s headquarters or to one of the authorized agents or distributors in the customer’s country.. The store does not cover associated shipping fees.
– To submit a warranty request, customers must provide:
– Order number
– Original invoice (When purchasing from authorized sales outlets (agents or distributors))
– Mobile number used during purchase

5. Warranty Claim Process
Requests must be submitted via official communication channels, Customers will receive further instructions through these channels.

6. Warranty Period
The specific warranty duration is mentioned on the product warranty page.

By submitting a request, the Customer accepts the Terms and Conditions without exception. ielectrony reserves the right to update and change the Terms and Conditions at any time and to be republished and activated once published.

ielectrony is committed to protecting your personal data to the highest standards. By using our website and accepting this privacy policy, you agree to the collection, use, and disclosure of your personal information solely in accordance with this policy. Your personal data will never be sold or shared with third parties for commercial purposes.

1. Personal Information We Collect

When you create an account on ielectrony, we may collect the following information:

• Basic information: Name, address, email, phone number, and other essential details.

• Usage data: Information about how you use our website, including login times, browsing activity, and interactions with the site.

2. IP Address & Geolocation

We may collect your IP address and use geolocation technology to determine your country. This allows us to:

• Display content and information relevant to your location.

• Improve your experience on the website.

• Protect our systems against fraud or unauthorized access.

This information is handled with the same level of privacy as your other personal data.

3. How We Collect Your Data

We obtain personal and confidential information through:

• Direct input from you on the website via forms or submissions.

• Data entered on the site without submitting a form (e.g., auto-saved information).

• Third-party sources for user verification or fraud prevention, with your consent.

• Records of sales, purchases, and account activity.

4. How We Use Your Data

We use the collected data to:

• Provide and improve our services.

• Prevent fraud, abuse, and unauthorized access.

• Analyze website usage to enhance the user experience.

5. Sharing Data

We may share limited usage and access data with trusted third-party services specializing in fraud management and analytics.

6. Cookies

We use cookies (small text files stored on your device) to keep records and improve your experience. Cookie data may be combined with the personal data we hold for legitimate purposes, such as security and fraud prevention.

This policy outlines the terms and conditions governing the use of the Wallet Balance system (“Wallet”) on ielectrony. By using, recharging, redeeming, or transferring Wallet Balance, you acknowledge and agree to be bound by this policy, in addition to the website’s Terms of Use and Privacy Policy.

Definition of Wallet Balance

Wallet Balance is an internal electronic payment method available on ielectrony. It can be used to purchase eligible products and services offered on the website or transferred to another registered user on the platform, in accordance with applicable terms and conditions.

Wallet Top-Up Methods

Wallet Balance may be credited using one or more of the following methods:

• Refunds or compensation resulting from order cancellation or manufacturing defects.
• Gift credits, promotional credits, or coupon balance issued by the website.
• Any additional top-up methods that may be introduced by ielectrony in the future.

Use of Wallet Balance

• Wallet Balance may be used exclusively to purchase products and services offered on ielectrony.
• It may be used fully or partially, and can be combined with other available payment methods.
• Wallet Balance cannot be used to purchase gift cards or future subscription services.

Transfer of Wallet Balance Between Accounts

ielectrony allows Wallet Balance transfers between user accounts under the following conditions:

• Both accounts must be active and verified.
• Transfers are final, non-reversible, and cannot be canceled once completed.
• The user is fully responsible for verifying the recipient’s details before initiating a transfer.
• ielectrony reserves the right to suspend, reject, or review any transfer suspected of misuse, fraud, unauthorized activity, or money laundering.
• Once transferred, Wallet Balance cannot be reclaimed by the sender under any circumstances.

Validity

• Wallet Balance obtained through refunds or user-to-user transfers does not expire unless otherwise stated.
• Promotional or gifted Wallet Balance may have a limited validity period, as specified at the time of issuance.

 Refunds and Cash Redemption

• Wallet Balance cannot be redeemed for cash or transferred to any bank account.
• Purchases made using Wallet Balance are non-refundable in cash and will only be refunded back to the Wallet when applicable and legally permissible.

Security and Responsibility

• Users are responsible for securing their account credentials and preventing any unauthorized access.
• ielectrony shall not be liable for any loss of Wallet Balance resulting from user negligence, account sharing, or incorrect transfers to other users.

Account or Balance Suspension

ielectrony reserves the right to suspend, freeze, or cancel Wallet Balance, in whole or in part, under any of the following circumstances:

• Suspected fraudulent, illegal, or misuse activity.
• Repeated or irregular transfer activity intended to manipulate or exploit the system.
• Upon request from regulatory or legal authorities.

Policy Amendments

ielectrony reserves the right to amend or update this policy at any time. Changes take effect upon publication on the website without prior notice.

1. Introduction

The ielectrony Affiliate Program is a service that allows you to share links to products available on our official store with your audience. When a valid purchase is completed through your link, a specific commission is calculated for you and recorded in your dedicated dashboard.

2. Eligibility and Registration

• The program is available to bloggers, content creators, and social media influencers who are at least 18 years old.

• Manual Review: Submitting an application does not guarantee automatic approval. All applications undergo a thorough review by our management to verify the marketer’s identity and platforms, ensuring they align with our brand.

• The store reserves the right to reject any application without providing reasons.

3. Legal Compliance & Advertising Permits

• Local Regulations: The affiliate is committed to full compliance with the laws and regulations applicable in the country where they conduct their marketing activities, specifically those related to digital advertising, e-commerce, and electronic content.

• Independent Contractor: The affiliate is considered an independent party and is not an employee or legal representative of ielectrony. Accordingly, the store bears no responsibility for any legal violations committed by the affiliate on their personal accounts or platforms.

4. Prohibited Marketing Practices Affiliates are strictly prohibited from:

• Using false, misleading, or deceptive messages to promote products.

• Promoting via content that incites violence, discrimination, or any illegal or unethical activities.

• Using SPAM or unauthorized marketing methods.

5. Monitoring and Termination

• Active Monitoring: We monitor all activities and traffic sources to ensure the quality of work.

• The store reserves the right to immediately suspend or terminate any affiliate account if misleading practices or violations of local laws are detected, with the cancellation of any commissions resulting from these violations.

6. Ownership of Goods

All products promoted through the program are owned and sold directly by ielectrony. The affiliate has no authority to modify product prices or sell third-party products through our platform.